Customer Service Executive Fresher Job

Key responsibilities:

1. Maintain records of the conversations with the customer and analyze the data
2. Write and submit timely reports on performance, targets, and customer queries
3. Evaluate the problems and complaints of the callers and provide proper solutions to them
4. Respond to the needs of customers and provide personalized service
5. Identify any issues that customers might be struggling with
6. Report on customer feedback

Requirements:

1. Graduated high school/bachelors degree in commerce or related fields (preferred)
2. Prior experience with customer service/telesales/voice process and call centers in relevant job roles with at least 1-2 years of BPO experience
3. Good knowledge of CRM practices and systems
4. Customer-oriented attitude with professionalism
5. Strong multitasking, time management, and target-achieving skills
6. Excellent communication and listening skills with good command of the English language
7. Speaking knowledge of the Hindi language

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