Customer Service Associate Job

Key responsibilities:

1. Handle chats/calls and emails in English for an international process
2. Respond promptly and accurately to customer inquiries, issues, and requests
3. Provide exceptional customer service and ensure customer satisfaction through effective communication and problem-solving skills
4. Utilize the knowledge base and resources to resolve customer queries efficiently
5. Adhere to company policies and procedures while maintaining professionalism and empathy
6. Meet or exceed performance targets such as response time, resolution rate, and customer satisfaction metrics
7. Document and escalate complex issues to the appropriate teams for resolution
8. Collaborate with team members to optimize workflows and enhance overall efficiency
9. Must have at least 1 year of experience in a similar role, preferably in an international customer service environment
10. Ready to work in 24/7 rotatory shifts

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