1. Engaging with customers via phone, email, and chat to address inquiries and resolve issues in a timely and professional manner
2. Demonstrating empathy and understanding towards customer concerns to ensure a positive experience
3. Collaborating with internal teams to address complex customer problems and provide effective solutions
4. Maintaining accurate and detailed records of customer interactions and transactions
5. Identifying trends in customer feedback and recommending improvements to enhance the overall customer experience
6. Staying up-to-date on product knowledge and company policies to provide accurate information to customers
7. Contributing to a positive and collaborative team environment by actively participating in team meetings and training sessions
Founded in 2015, NestAway is India's fastest-growing managed home rental company attempting to provide better rental solutions via design and technology. We are backed by Tiger Global, IDG Ventures, Flipkart, and InMobi. We've created a young ecosystem where we turn unbranded, unfurnished houses into fully-furnished and maintained apartments and provide them with ordinary PG rentals to India's youth. No brokerage, no maintenance hassles, online rent payment, and easy relocation to any of our homes across India in one package is how we strike a chord with our tenants. And for owners, we promise verified tenants, easy home management through our app, and higher rental income.
