Are you a master at building strong and lasting relationships with customers? Do you excel at effective communication and have a knack for problem-solving? If so, we have the perfect opportunity for you at InstaAstro! We are looking for a passionate and skilled 'Customer Relationship Team Lead' to join our dynamic team.
Key Responsibilities:
1. Lead and mentor a team of customer relationship specialists to ensure exceptional service delivery.
2. Cultivate and maintain positive client relationships through effective communication and problem-solving.
3. Monitor team performance and provide feedback to drive continuous improvement.
4. Handle escalated customer issues with professionalism and empathy.
5. Develop strategies to enhance customer satisfaction and loyalty.
6. Collaborate with other departments to streamline processes and improve customer experience.
7. Manage time effectively to meet and exceed team goals and targets.
If you have a strong command of the English language, exceptional time management skills, and a passion for delivering top-notch customer service, we want to hear from you. Join us at InstaAstro and take your career to new heights!
1. Candidates with minimum 1 years of experience.
Annual CTC: ₹ 3,00,000 - 4,00,000 /year
InstaAstro is a holistic wellness platform that integrates trusted Indian practices such as astrology, yoga, meditation, and mantra/chanting/pooja to address real-life challenges and deliver measurable mindfulness outcomes for customers during critical life stages (mega moments).
Our platform offers users one-on-one astrology consultations along with daily activity tracks and content designed to assist with issues related to relationships, career, health, and personal growth. IA simplifies and innovates in the wellness sector with its unique remedy and action-based approach, effective across the mental health continuum.
