Foster a sense of belonging and engagement within the community.
Act as the primary point of contact for community members, responding to questions, comments, and concerns.
Encourage and facilitate discussions and interactions among community members.
2. Content Creation and Sharing:
Create and curate relevant content (e.g., articles, blog posts, videos, webinars) to share with the community.
Share updates, news, and announcements related to the community or the organization.
3. Moderation:
Enforce community guidelines and rules to maintain a safe and respectful environment.
Monitor discussions and address inappropriate behavior or content.
Resolve conflicts and disputes among community members.
4. Community Growth and Recruitment:
Develop strategies to grow the community by attracting new members.
Promote the community through various channels and networks.
Welcome and onboard new members, helping them get acquainted with the community.
5. Feedback Collection and Analysis:
Gather feedback from community members and convey it to the organization.
Analyze community data and metrics to understand member needs and preferences.
Use feedback to improve the community and its offerings.
6. Event and Activity Planning:
Organize and host events, webinars, or meetups to facilitate member interaction.
Plan and coordinate community initiatives, challenges, or contests.
Who can apply:
1. Bachelor's degree in Marketing, Communications, or a related field (preferred)
2. Proven experience in community management, social media management, or related roles (preferred)
3. Strong written and verbal communication skills.
4. Excellent interpersonal and relationship-building skills.
5. Proficiency in social media platforms and community management tools.
6. Knowledge of online community trends and best practices.
7. Ability to work independently and as part of a team.
8. Problem-solving skills and the ability to handle challenging situations gracefully.
9. Passion for the brand's or organization's mission and values.
Skill(s) required
Data AnalysisEvent ManagementMarket AnalysisProject ManagementSocial Media Marketing
9Heaven was started with a vision to transform the way businesses work and to provide platforms where everyone can grow. We are here to build & grow digital India & the digital world.