Collection Executive Job

Key responsibilities:

1. Follow up with a designated set of customers primarily through calls and emails (if not reachable) on invoices that are already due and to remind customers about invoices that would be due in the future
2. Prioritize and maintain cadence of customer touches to achieve monthly/quarterly cash and aging targets
3. Utilize good customer management skills to reach the right point of contact at the first time and understand the customer s invoicing/payment process cycle
4. Enforce agreed payment terms at all times while maintaining a good relationship with customers
5. Escalate within the customer s chain of management and internal sales hierarchy in case of non-responsiveness from customers on repeated follow-ups and calls made towards outstanding invoices
6. Identify payment barriers at early stages and take proactive steps to prevent such issues by working with other stakeholders within the company and at the customer side (Dispute Management)
7. Review all aged invoices periodically to identify potential bad debts and subsequent write-offs
8. Respond to all queries from both internal and external customers in a timely manner per the agreed turnaround time
9. Conduct periodical calls with different company regional sales teams to identify and highlight top customer challenges regarding outstanding payments

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