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Associate - Call Quality Analyst Job

Actively hiring

Associate - Call Quality Analyst

Internshala

Gurgaon

Start date

Starts Immediately

CTC (ANNUAL)

₹ 3,00,000 - 4,00,000 ₹ 3,00,000 - 4,00,000 /year

Experience

1-2 years

1-2 years experience

Apply By

11 Jan' 25

Posted 1 week ago

Job

48 applicants

About the job

Key responsibilities:

1. Monitoring calls (conduct call audits to ensure adherence to company standards)
2. Assessing call agents' performance based on established metrics
3. Providing actionable feedback to improve performance & enhance customer satisfaction
4. Preparing detailed reports on audit findings & trends
5. Collaborating on process improvements for better growth
6. Ensuring compliance with standards
7. Regularly checking on hygiene

Note: Please note that for outstation candidates, we provide PG accommodation for the first 7 days and reimburse AC-3 tier train fare for relocation.

Skill(s) required

Effective Communication English Proficiency (Written) Report Writing

Earn certifications in these skills

Learn Business Communication

Learn Git & Github

Who can apply

1. Candidates with minimum 1 years of experience.

Other requirements

1. Should have good verbal & written communication skills

2. Should have proficiency in Microsoft Office

3. Should have at least 6 months of experience in quality or sales

Salary

Annual CTC: ₹ 3,00,000 - 4,00,000 /year

Perks

Informal dress code 5 days a week Health Insurance

Number of openings

About Internshala

Website

Internshala is a dot com business with the heart of dot org. Our platform aims to augment individuals' professional growth by helping freshers and experienced job seekers find employment opportunities, skill up, create a network, and build a meaningful career.

Our ed-tech platform, Internshala Trainings [https://trainings.internshala.com/] offers short-term certification courses to help students, professionals, and job seekers upskill. We also offer beginner-friendly placement guarantee courses that come with industry-recognized certifications and a job guarantee.

You can also check out Internshala Clubs [https://clubs.internshala.com/] which is our social networking platform that allows students to connect with peers/professionals, share insights, and collaborate with like-minded individuals.

Activity on Internshala

Hiring since January 2020

343 opportunities posted

96 candidates hired