Associate CAD Designer Fresher Job

Key responsibilities:

1. Managing technical support issues taken via phone, email, or web portal utilize your expertise in SolidWorks products to assist customers with challenges they face in production
2. Following up on service requests and software performance reports generated through support cases
3. Ensuring that response time and customer satisfaction surveys meet goals
4. Researching solutions and creating knowledge-based articles
5. Conducting assigned training classes train new students on SolidWorks products
6. Making on-site customer visits
7. Traveling to customer sites (10 20% of the time) to provide onsite support and training (occasional weekend and evening travel estimated less than 5% of the time)
8. Working with the sales team to accurately understand our customer s requirements
9. Working on the progression into product demonstrations of SolidWorks to prospective customers
10. Training of customers in the correct use of SolidWorks
11. Working with a broad range of customers who use SolidWorks to design their products
12. Responding to the needs of our customers to solve technical problems in using SolidWorks
13. Reporting to the technical manager & senior applications support engineer

Requirements:

1. Engineering design experience gained in a design environment
2. Candidates with a minimum of 1-year experience as a Solidworks design engineer
3. Knowledge of 3D CAD Systems, ideally SolidWorks bit Pro/ENGINEER or Inventor
4. Good knowledge and use of Microsoft Office applications Word, Excel, Outlook
5. Flexible with schedules and willingness to travel as required

Benefits:

An opportunity to earn Certified SolidWorks Professional (CSWP), Certified SolidWorks Expert (CSWE), Certified SolidWorks Support Technician (CSWST), Certified SolidWorks Instructor (CSWI), Certified PDM Support Technician (CPDM)

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