Telecalling Part Time Internship

Selected intern's day-to-day responsibilities include:

1. Take incoming customer calls, processes sales, and accepts payment for products and services
2. Make outgoing customer calls or cold calls in order to sell products and services
3. Answer questions about product specifications and pricing
4. Upsell customers to larger products, more extensive packages, or higher priced services
5. Explain product pricing and negotiates bulk or package pricing
6. Enter accurately and efficiently customer information into company databases for mailing and billing purposes
7. Call customers and sell the products
8. Processes credit card payments and troubleshoots any issues that may arise
9. Maintain a list of potential leads and follows up with those customers by making subsequent sales pitches
10. Assist sales colleagues with arranging meetings and sales call with customers
11. Contact customers in response to correspondence or feedback
12. Monitor order status to ensure that clients receive orders in a timely manner
13. Investigates unfilled, misplaced, or misdirected orders and resolves customer issues as necessary
14. Maintain working knowledge of products and services sold and keeps current on industry developments by reading current news or attending workshops
15. Work on specializing in inbound or outbound telemarketing or in sales for a particular industry
16. Work on the company to provide all data and work on daily 30-40 calls

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