As a Telecalling intern at GoMechanic, you will have the opportunity to showcase your excellent English proficiency in both spoken and written communication while assisting our customers with their inquiries and concerns. Join our dynamic team and gain valuable experience in the automotive industry while honing your customer service skills.
Key Responsibilities:
1. Conduct outbound calls to potential customers to introduce our services and generate leads.
2. Handle inbound calls from customers regarding service inquiries, appointment scheduling, and complaints resolution.
3. Maintain accurate and detailed records of all customer interactions in our database.
4. Follow-up with customers to ensure their satisfaction and encourage repeat business.
5. Collaborate with the sales and service teams to provide seamless customer support.
6. Assist in identifying customer needs and upsell additional services or products.
7. Participate in training sessions to improve communication skills and product knowledge.
Don't miss this exciting opportunity to kickstart your career in customer service with GoMechanic! Apply now and be part of a fast-paced and rewarding work environment.
Only those candidates can apply who:
1. are available for full time (in-office) internship
2. can start the internship between 12th Sep'24 and 17th Oct'24
3. are available for duration of 3 months
4. have relevant skills and interests
GoMechanic is a new-age start-up aiming to disrupt the automobile servicing market in India through technical support and operational excellence. The founders are IIM-A graduates with experience in senior positions in consultancies and start-ups.