Customer Service/Customer Support Part Time Internship

As a Customer Support Representative at [Company Name], you'll be the go-to person for addressing customer needs and resolving issues. Your responsibilities include responding to inquiries through various channels (phone, email, chat), providing detailed and accurate product or service information, and troubleshooting problems to ensure customer satisfaction. You will also document all customer interactions and follow up as needed to guarantee a positive experience. Strong communication skills, the ability to manage multiple tasks efficiently, and a calm, professional demeanor are crucial for this role. Prior experience in customer service is advantageous but not required. We are looking for someone who is proactive, empathetic, and eager to contribute to a supportive and effective team.
Key Responsibilities:
1. Assist customers via phone, email, and chat in a friendly and professional manner.
2. Resolve customer complaints and issues in a timely and efficient manner.
3. Keep detailed records of customer interactions and transactions.
4. Work closely with the sales team to support customer inquiries and orders.
5. Utilize MS-Excel to track and analyze customer data for reporting purposes.
6. Continuously seek opportunities for process improvement and provide feedback to management.

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