About the internship
Selected intern's day-to-day responsibilities include:
1. Live session coordination: Coordinate and manage the scheduling, logistics, and technical aspects of live sessions, ensuring they run smoothly and according to the established timetable
2. Customer engagement: Address any concerns or questions they may have, providing timely and accurate responses to ensure a smooth customer experience
3. Query resolution:
a. Respond to customer queries and concerns promptly and efficiently, either via email, chat, or phone
b. Provide clear and concise explanations or instructions to help customers
4. Operational efficiency: Identify opportunities to streamline and improve operational processes related to live session management and customer support
5. Collaboration and communication: Collaborate closely with cross-functional teams, including moderators, and the technical support team to ensure seamless coordination
6. Maintain effective communication channels to relay customer insights, operational updates, and improvement recommendations
Skill(s) required
English Proficiency (Spoken)
English Proficiency (Written)
MS-Excel
Earn certifications in these skills
Who can apply
Only those candidates can apply who:
1. are available for full time (in-office) internship
2. can start the internship between 2nd Jul'24 and 6th Aug'24
3. are available for duration of 6 months
4. have relevant skills and interests
Other requirements
1. Knowledge of spoken and written English.
2. Weekend availability is required.
3. Knowledge of basic Excel and Google Sheets.
4. Possess good communication skills.
Perks
Certificate
Letter of recommendation
Flexible work hours
Job offer
Number of openings
10
About Early Steps Academy
Early Steps Academy, founded by a team from Harvard, MIT, and IIT, is the world's first learning platform focused on strategic thinking and effective multi-party communication in children. Early Steps Academy is bridging the gap between school learning and real-world 21st-century skills by enabling students in classes 4-12 to master the top three skills - structured thinking, real-world problem solving, and most importantly, effective communication.
