1. Live session coordination: Coordinate and manage the scheduling, logistics, and technical aspects of live sessions, ensuring they run smoothly and according to the established timetable
2. Customer engagement: Address any concerns or questions they may have, providing timely and accurate responses to ensure a smooth customer experience
3. Query resolution:
a. Respond to customer queries and concerns promptly and efficiently, either via email, chat, or phone
b. Provide clear and concise explanations or instructions to help customers
4. Operational efficiency: Identify opportunities to streamline and improve operational processes related to live session management and customer support
5. Collaboration and communication: Collaborate closely with cross-functional teams, including moderators, and the technical support team to ensure seamless coordination
6. Maintain effective communication channels to relay customer insights, operational updates, and improvement recommendations
Skill(s) required
English Proficiency (Spoken)English Proficiency (Written)MS-Excel
Early Steps Academy, founded by a team from Harvard, MIT, and IIT, is the world's first learning platform focused on strategic thinking and effective multi-party communication in children. Early Steps Academy is bridging the gap between school learning and real-world 21st-century skills by enabling students in classes 4-12 to master the top three skills - structured thinking, real-world problem solving, and most importantly, effective communication.