Customer Support L1 - Voice Process Internship

Customer Support L1 - Voice Process
Start Date
Starts immediatelyImmediately
Duration
6 Months
Stipend
₹ 15,000 /month
APPLY BY
5 Jul' 24
Posted 2 weeks ago
Internship

About the internship

Selected intern's day-to-day responsibilities include:

1. Offer support and solutions to customers in accordance with the company's Support Policies
2. Handling customer queries/complaints/requests and providing timely and quality resolution
3. Ability to overcome problems using guidelines and escalate with expediency, when necessary
4. Responsible to follow up with customers to ensure their needs and expectations are satisfied
5. To continuously improve product knowledge and awareness of market trends and competitor products

Skill(s) required

Effective Communication English Proficiency (Spoken) Hindi Proficiency (Spoken)
Earn certifications in these skills

Who can apply

Only those candidates can apply who:

1. are available for full time (in-office) internship

2. can start the internship between 4th Jun'24 and 9th Jul'24

3. are available for duration of 6 months

4. have relevant skills and interests

Other requirements

1. Prior Experience 0 - 6 months

2. Bachelors Degree and excellent verbal, written, and interpersonal communication skills

3. Must be a self-motivator and self-starter

4. Exceptional listening and analytical skills

5. Solid time management skills

6. Ability to multitask and successfully operate in a fast-paced, team environment

7. Must adapt well to change and successfully set and adjust priorities as needed

8. Should be able to work in a High-Pressure environment

9. Excellent communication in English and Hindi

10. Kannada, Tamil, Telugu, Malayalam languages are an added advantage

11. Basic knowledge of Accounting and Billing is a Plus

12. Flexible with 24/7 rotational shifts and rotational 6 week-offs in a month

13. Immediate joiners are given first preference

Perks

Certificate Letter of recommendation

Number of openings

2

About FloBiz

Built by the same team that in 2017 set up Koinex (India's first & largest crypto exchange), FloBiz is a neobank for growing SMBs that aim to offer a suite of digital products, utility tools, and curated services to the rapidly growing & evolving small business sector in India. myBillBook is the company's flagship product.

myBillBook is India's leading GST billing & accounting application for mobile & desktop platforms. It offers all the capabilities of a miniature accounting system comprising invoicing, inventory maintenance, AR/AP management, and business intelligence, along with a horde of value add features. myBillBook has been designed from the business owner's point of view and supports usage across multiple companies, users, devices, and platforms with state-of-the-art data security & synchronization technologies for business on the go.
Activity on Internshala
Hiring since October 2023
8 opportunities posted
2 candidates hired
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