Customer Success (Support & Operations) Internship

Customer Success (Support & Operations)
Start Date
Starts immediatelyImmediately
Duration
6 Months
Stipend
₹ 15,000 /month
APPLY BY
14 Oct' 24
Posted 1 week ago
Internship with job offer

About the internship

Selected intern's day-to-day responsibilities include:

1. Manage the customer lifecycle for North American clients, from onboarding through ongoing success.
2. Support customer retention and growth by understanding business needs and providing timely assistance.
3. Communicate with customers via phone calls, emails, web chats, and text messages, providing product support and answering inquiries.
4. Contribute to knowledge base articles, tutorials, and resources to enhance customer self-help options.
5. Identify opportunities for customer testimonials, case studies, and success stories.
6. Support customer success operations by assisting in process improvements, data tracking, and reporting to ensure the effective execution of customer success strategies.
7. Collaborate with the product and sales teams to relay customer feedback and assist in product development.
8. Inform customers about product updates and demonstrate how new features benefit their business.
9. Generate customer success qualified leads (CSQLs) to support upselling, renewals, and account growth.
10. Assist in implementing and optimizing tools and workflows to enhance the customer success team's performance and operational efficiency.
Earn certifications in these skills

Who can apply

Only those candidates can apply who:

1. are available for full time (in-office) internship

2. can start the internship between 12th Sep'24 and 17th Oct'24

3. are available for duration of 6 months

4. have relevant skills and interests

Other requirements

1. Pursue or have recently completed a degree in a related field.

2. Commit to working during the specified hours (3 PM to 12 AM IST) to support North American customers.

3. Exhibit strong communication skills, both written and verbal, with a customer-first mindset.

4. Stay highly organized, detail-oriented, and capable of managing multiple customer accounts and operational tasks.

5. Show enthusiasm for solving customer problems, improving processes, and helping clients succeed.

6. Collaborate effectively and work well in a fast-paced team environment.

7. Maintain a positive attitude with a desire to learn and grow in the customer success and operations domains.

8. Familiarize yourself with tools like CRMs, customer success platforms, and analytics tools, which is a plus.

Perks

Job offer

Number of openings

2

About Omnify

Omnify is a SaaS provider for businesses in sports, fitness and wellness. Hundreds of professionals across the world has created their webstore on Omnify, and have been selling their services online. Since our launch in 2015, our strategy has centered around building a platform to help businesses manage their scheduling and day-to-day operations. With Omnify, we are going a step ahead and building a bundled software to manage operations, digital presence and also marketing efforts.
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