About the internship
Selected intern's day-to-day responsibilities include:
1. Support ongoing customer retention activities, including researching what may be the root cause of a customer issue or problem
2. Assist with queries and end-to-end resolution relating to (but not limited to) product licensing, activation, upgrades, renewals, and customer portals; liaise with other business units as needed.
3. Must be good in follow-up and interpersonal skills.
4. Resolve service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment; and following up to ensure resolution.
5. Strong phone contact handling skills and active listening
6. Customer orientation and ability to adapt/respond to different types of characters
7. Excellent communication and presentation skills.
8. Ability to multi-task (Chat/Email/Calls), prioritize, and manage time effectively.
9. Previous internship experience in a similar profile would be an added advantage
Skill(s) required
English Proficiency (Spoken)
English Proficiency (Written)
Hindi Proficiency (Spoken)
MS-Excel
MS-Office
Earn certifications in these skills
Who can apply
Only those candidates can apply who:
1. are available for full time (in-office) internship
2. can start the internship between 6th Sep'24 and 11th Oct'24
3. are available for duration of 3 months
4. have relevant skills and interests
Other requirements
1. Any 12th pass out/Undergraduate & Graduate all can apply
2. Experience in customer service would be an added advantage
3. Should have good communication skills
4. Immediate Joiner
5. Hybrid work mode. Should be able to work from the office as per requirement
6. Should have Excellent communication skills
Perks
Certificate
Letter of recommendation
Informal dress code
Number of openings
15
About DataTrained Education Private Limited
Access to quality learning in emerging technologies has always been a challenge to most of the demographics of the Indian subcontinent. DataTrained aims to shorten this curve and make quality professional education accessible to all. We are an ed-tech company with the sole aim of imparting quality programs in emerging technologies like data science, analytics, big data, artificial intelligence, machine learning, cloud computing, development, DevOps, digital marketing, management, engineering, and many more. Our programs are well received by professionals across the globe as well as by students who want to start a promising career in these emerging technologies. Our focus has always been on problem-solving approach guidance to our learners.
Activity on Internshala
Hiring since January 2022
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