We are seeking motivated and detail-oriented Customer Support Executive Interns to join our dynamic team. As a Customer Support Intern, you will assist customers with queries related to our products and services, provide exceptional support, and ensure a smooth customer experience.
Key Responsibilities:
1. Handle inbound customer queries via phone, email, and chat in a professional and timely manner.
2. Assist customers with product inquiries, order status, and general support.
3. Provide guidance on our spiritual products and services, helping customers make informed decisions.
4. Resolve complaints by understanding customer concerns and offering appropriate solutions.
5. Maintain customer records and update CRM systems.
6. Collaborate with other departments, such as sales, marketing, and fulfillment, to address customer needs.
7. Support the team with administrative tasks related to customer service.
8. Identify areas for improvement in the customer experience and suggest solutions.
Skill(s) required
English Proficiency (Spoken)English Proficiency (Written)Hindi Proficiency (Spoken)MS-ExcelMS-Office
1. are available for full time (in-office) internship
2. can start the internship between 6th Sep'24 and 11th Oct'24
3. are available for duration of 6 months
4. have relevant skills and interests
* Women wanting to start/restart their career can also apply.
Other requirements
1. Currently pursuing or recently completed a degree in any field, preferably in business, communications, or a similar area.
2. Excellent verbal and written communication skills in English; knowledge of Hindi or other regional languages is a plus.
3. Ability to maintain a professional and friendly tone while handling customer interactions.
4. Basic knowledge of spiritual products and occult sciences is a plus but not mandatory.
5. Strong problem-solving skills and attention to detail.
6. Ability to multitask and work effectively in a fast-paced environment.
7. Proficiency in Microsoft Office and CRM software is an advantage.
Perks
Certificate Letter of recommendation Flexible work hours Free snacks & beverages Job offer
Additional information
Job offer: On successful conversion to a permanent employee, the candidate can expect a salary of Rs. 300000 to 600000 /year
Stipend structure: This is a performance-based internship. In addition to the minimum-assured stipend, you will also be paid a performance-linked incentive (₹ 1000 per sale).
Number of openings
10
About Asnuva Spirituality Private Limited
Asnuva Spirituality Private Limited, co-founded by renowned International Celebrity Astrologer Mahesh Mankar, is India's leading brand in occult sciences. Specializing in astrology, palmistry, numerology, and Vastu Shastra, we offer comprehensive training and consultations. With five branches across India, we have trained over 50,000 students and provide personalized spiritual guidance. Additionally, Asnuva excels in online sales of spiritual products, including gemstones, crystals, Rudrakshas, and Puja items. Supported by a dedicated team of over 50 employees, we are expanding our reach globally, continuing to empower individuals through authentic spiritual wisdom and transformative services.
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