About the internship
inFeedo is seeking passionate newbies with a strong technical background and a flair for customer-facing roles. As a Customer Support Intern, you will handle all technical support communications, both internally and externally, as the first line of response for after-sales support.
We are looking for a motivated and enthusiastic Customer Support Associate Intern to join our team at inFeedo. This is an excellent opportunity for someone who is eager to learn and grow in a customer-facing role. As an Intern-Customer Support Associate, you will play a definitive role in impacting the customer's experience by facilitating adoption and usage. You will be responsible for obtaining and maintaining long-term key customers by comprehending their requirements.
Location: Bangalore, Gurgaon
Duration: 6 months (Potential for extension based on performance)
Selected intern's day-to-day responsibilities include:
1. Assist customers with product-related inquiries via email and video calls.
2. Provide timely and accurate responses to customer queries.
3. Collaborate with the Customer Success team to resolve issues effectively.
4. Document customer interactions and solutions in the system.
5. Help improve customer satisfaction and SLA by delivering exceptional service.
Skill(s) required
Effective Communication
MS-Excel
Earn certifications in these skills
Who can apply
Only those candidates can apply who:
1. are available for full time (in-office) internship
2. can start the internship between 17th Sep'24 and 22nd Oct'24
3. are available for duration of 6 months
4. have relevant skills and interests
* Women wanting to start/restart their career can also apply.
Other requirements
1. Strong communication skills, both written and verbal.
2. A customer-first attitude and willingness to go the extra mile.
3. Ability to work in a fast-paced environment and manage multiple tasks.
4. Eagerness to learn and adapt to new challenges.
5. Attention to detail and problem-solving skills.
Perks
Certificate
Letter of recommendation
5 days a week
Free snacks & beverages
Job offer
Number of openings
3
About InFeedo
inFeedo is a SaaS-based analytics company that develops an employee engagement platform for enterprises. 7 years ago inFeedo started with a mission to make the voice of every employee feel heard and valued. And we continue on the same journey, building a predictive people analytics platform that is redefining the rules of employee engagement in over 100+ enterprises like GE, Tata, Genpact, and Unilever across more than 50 countries. We dream of a day when every employee on this planet has a friend at work they can confide in. With Amber being that friend, she can help CXOs along with HR take immediate corrective actions at scale. We've been laser-focused on adding the depth and expertise required to be the number 1 employee engagement platform in the world. Our objective has not been to build an all-in-one HRMS, customer support chatbot, or other products along those lines as they deviate from our core purpose.
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