Customer Service/Customer Support Internship

As a Customer Service/Customer Support intern at Flying Pigeon Solutions, you will have the opportunity to hone your English and Hindi proficiency while providing exceptional service to our clients. Your effective communication skills will be put to the test as you assist customers with their inquiries and issues. Proficiency in MS-Excel will also come in handy as you analyze data and generate reports to improve our service delivery. This internship is perfect for someone looking to jumpstart their career in customer service and gain valuable experience in a fast-paced environment.

Key Responsibilities:
1. Assist customers via phone, email, and chat in a friendly and professional manner.
2. Resolve customer complaints and issues in a timely and efficient manner.
3. Keep detailed records of customer interactions and transactions.
4. Work closely with the sales team to support customer inquiries and orders.
5. Utilize MS-Excel to track and analyze customer data for reporting purposes.
6. Collaborate with cross-functional teams to improve overall customer satisfaction.
7. Continuously seek opportunities for process improvement and provide feedback to management.

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