Call Quality Analyst Internship

Selected intern's day-to-day responsibilities include:

1. Monitoring calls (conduct call audits to ensure adherence to company standards).
2. Assess call agents' performance based on established metrics.
3. Provide actionable feedback to improve performance & enhance customer satisfaction.
4. Prepare detailed reports on audit findings & trends.
5. Collaborate on process improvements for better growth.
6. Ensure compliance with standards.
7. Regular check on hygiene.

Please note that for outstation candidates, we provide PG accommodation for the first 7 days and reimburse AC-3 tier train fare for relocation.

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