About the internship
The Sales Executive will oversee all aspects of after-sales support and service delivery, ensuring utmost customer satisfaction and retention. We are seeking a candidate with strong communication skills, a customer-centric approach, and the ability to effectively address customer inquiries and concerns.
Selected intern's day-to-day responsibilities include:
1. Respond promptly and professionally to customer inquiries and concerns regarding products/services
2. Collaborate with internal departments (sales, logistics, technical support) to address customer issues and ensure timely resolution
3. Investigate and resolve customer complaints and escalations, implementing corrective actions as necessary
4. Foster strong customer relationships through regular communication and follow-up to ensure continued satisfaction and loyalty
5. Provide product/service information, demonstrations, and troubleshooting assistance to customers as needed
6. Process returns, exchanges, and refunds following company policies and procedures
7. Maintain accurate records of customer interactions, transactions, and resolutions
8. Work with cross-functional teams to identify opportunities for product/service improvement based on customer feedback
9. Assist in developing and implementing after-sales support strategies to enhance customer satisfaction and loyalty
Why Join Our Team:
1. Opportunity to work with a dynamic team dedicated to providing outstanding customer service and support
2. Collaborative and supportive work environment where your contributions are valued and recognized
3. Continuous learning and growth opportunities to enhance your skills and advance your career in the industry
Skill(s) required
Effective Communication
MS-Excel
Negotiation & Problem-solving
Sales
Earn certifications in these skills
Who can apply
Only those candidates can apply who:
1. are available for full time (in-office) internship
2. can start the internship between 10th May'24 and 14th Jun'24
3. are available for duration of 3 months
4. are from or open to relocate to Delhi and neighboring cities
5. have relevant skills and interests
Other requirements
Qualifications:
Bachelors degree or equivalent practical experience in business, marketing, or a related field
Minimum of 6 months experience in a customer service or after-sales support role, preferably in the Toy industry
Exceptional verbal communication skills with the ability to engage effectively with customers and internal stakeholders
Proficiency in MS Office applications, including strong knowledge of Excel
Strong problem-solving and decision-making abilities, with a proactive and solution-oriented approach
Ability to multitask, prioritize tasks, and manage time efficiently in a fast-paced environment
A customer-centric mindset with a passion for delivering exceptional service and exceeding customer expectations
Preference: Only eligible for male candidates
Perks
Certificate
Informal dress code
Free snacks & beverages
Job offer
Number of openings
1
About Uboard India Limited
Uboard India Limited, a pioneering entity in the electric micro-mobility sector, is propelling the future of sustainable transportation in India. Established in 2016, Uboard stands as a market leader, tirelessly innovating and delivering high-quality electric vehicles that are tailored to the Indian environment and lifestyle. With a commanding online presence and over 200 offline retail outlets spread across the nation, we offer a dynamic and vibrant platform for ambitious young minds. By joining Uboard, you become a part of a team that is fervently committed to technological innovation, environmental sustainability, and the transformative 'Make in India' vision.
